Customer Programs

 
A-D Bikes Conversion Program
The A-D Bikes Conversion Program allows the prospective buyer to use the net proceeds from the sale of old or unused cycling equipment on the Frame and Wheel eBay Store towards the purchase of a new A-D.

A-D Bikes Crash Replacement Program
The A-D Bikes Crash Replacement Program allows the original owner of an A-D that has been damaged as a result of a crash to return it in exchange for a discount toward a new frame set. This is a lifetime program.

A-D Bikes Credit or Cash Program
The A-D Bikes Credit or Cash Program allows the original owner of a used but undamaged A-D frame set to return it in exchange for a credit toward a new frame set or a fair market value cash payment. This is a lifetime program.

A-D Bikes Choice Program
The A-D Bikes Choice Program provides prospective buyers  with sizing, component group and wheel set recommendations and a cost estimate for a fully built A-D. 

A-D Bikes warranty
Frames, forks and seat posts carry a two-year warranty to the original owner against manufacturer defects.

Warranty process
Please contact A-D Bikes via email or telephone to obtain a Return Authorization number. The item will be inspected and if it is found to be eligible for a warranty, A-D Bikes will replace the item and return it to you postage paid. The owner is responsible for the cost of shipping the item to A-D Bikes and is required to use a trackable shipping service (FedEx, UPS or USPS Priority Mail). If A-D Bikes is unable to replace the item to the exact specification, the warranty will nevertheless be honored with an equivalent or better item.