Customer Programs


Fred ThomasA-D Bikes Crash Replacement Program
The A-D Bikes Crash Replacement Program allows the original owner of an A-D frame set that has been damaged as a result of a crash to return it in exchange for a discount toward a new frame set. This is a lifetime program.

A-D Bikes Credit or Cash Program
The A-D Bikes Credit or Cash Program allows the original owner of a used but undamaged A-D frame set to return it in exchange for a credit toward a new frame set or a fair market value cash payment. This is a lifetime program.

A-D Bikes Conversion Program
The A-D Bikes Conversion Program allows the prospective buyer of an A-D frame set to use the net proceeds from the auction of his/her old bike and cycling gear on the Frame and Wheel eBay Store (the sister company of A-D Bikes) toward the purchase of a new A-D frame set. 

A-D Bikes Choice Program
The A-D Bikes Choice Program provides prospective buyers of an A-D frame set with component group and wheel set recommendations, as well as a cost estimate for the fully built bike and a referral to a nearby bike shop that can do a fit and complete the build. 

A-D Bikes warranty
Frames, forks and seat posts carry a two-year warranty to the original owner against manufacturer defects.

Warranty process
Please contact A-D Bikes via email or telephone to obtain a Return Authorization number. The item will be inspected and if it is found to be eligible for a warranty, A-D Bikes will replace the item and return it to you postage paid. The owner is responsible for the cost of shipping the item to A-D Bikes and is required to use a trackable shipping service (FedEx, UPS or USPS Priority Mail). If A-D Bikes is unable to replace the item to the exact specification, the warranty will nevertheless be honored with an equivalent or better item.